Terms & Conditions
Ordering - Once we receive your order we will email you an acknowledgement. Please check the details of your order and the delivery address.
Delivery - Delivery for stock items is normally 2 - 3 days (except for products shown as made to order, these will be advised). Items not in stock can take up to 10 days. However if you do have an urgent requirement please call us as we can can 'Fast Track' orders on request. We will email or telephone you once the order has been despatched so that you know it is on its way. If any part of your order will take longer, we will telephone or email you to inform you. In the unlikely event of an order taking longer than 30 days to deliver, a refund will be offered if you choose to cancel your order. Deliveries normally take place between 8am and 6pm Monday to Friday. If you have any special delivery requirements or instructions please contact us, we will do all we can to satisfy them.
Any shortages or damage must be reported within 3 working days. Please note that we cannot be held responsible for any costs incurred by the customer relating to late delivery or damaged/faulty products ie. Electricians/Builders charges.
Delivery Charges - Delivery is free within mainland UK (except Scottish Highlands) for all orders over £50.00 inclusive of VAT. For orders under £50.00 (inclusive of VAT) delivery is charged at £6.95. We will always use the most suitable method of delivery for the products you have ordered. If you are ordering items which are small and light it may be that we can offer a reduced carriage charge. Please call us for details.
Deliveries to destinations other than those listed in our delivery and payment section are charged at cost. Please contact us for a quote. Any customs or import duties are to be paid for by the customer.
Prices - Prices are as quoted on the website at the time you place your order, inclusive of VAT and delivery. Please note that for items in our Clearance section we are only able to supply the quantity stated at the discounted price and that this is subject to the items still being available.
Payment Options - We accept orders:
Via this website, by telephone on +44 (0) 1484 455777, by fax on +44 (0) 1484 455888
By Post to:
Simply Lighting Limited, 117-119 Wakefield Road, Aspley, Huddersfield, HD5 9AN
For online and telephone orders we accept the following credit/debit cards: Visa, Mastercard, Switch, Delta, Solo, Maestro. Please note that payment will be taken at the time of ordering.For mail orders cheques should be made payable to Simply Lighting Limited. Goods will be sent on clearance of the funds.
Payment Security - We guarantee your security 100% by processing orders through Sage Pay which protects your payment details.When you shop at Simply Lighting you are on a secure server that encrypts all of your personal information, including name, address and credit/debit card numbers. Our encryption ensures that no one can access or use your personal information.
Availability - All orders for products are subject to availability.
Product Descriptions and Specifications - Care has been taken with descriptions and finishes of all items shown on the website but due to limitations of photography colours of the goods you receive may differ slightly to those displayed on your monitor. All dimensions and specifications given are those supplied by the manufacturers and are deemed to be accurate. However, if you have any queries please call or email prior to placing an order. If you are dissatisfied with an item you may of course return it. (Subject to conditions of returns.)
Registered Office - B M Howarth, West House, King Cross Road, Halifax HX1 1EB. Registered in England No. 4826173.
Returns - Before returning any items call us on 01484 455777 during opening hours or send us an email, stating reason for return and we will issue you with a returns authorisation number. At this time we may need your credit/debit card details again as this information is not stored by us.If you have received incorrect, damaged or faulty goods then we will replace them at our expense. The damaged or faulty goods will need to be returned to us using the authorisation number provided. If reported faulty items are collected by us and found not be be faulty the cost of collection will be deducted from any refund. If you decide not to keep what you have ordered for any other reason and wish to return it, please call or email to obtain a returns authorisation number within 7 days of receipt . All goods must be returned within 14 days of receipt. It is the customers’ responsibility to ensure satisfactory packaging and insured carriage. Goods must be returned unused, in the original packing and in the original sales condition. Original delivery costs will not be refunded and the cost of return carriage will be the responsibility of the customer. Once the goods have been received by us and checked, a refund will be authorised. Please note that we are unable to accept products back that are shown as 'made to order'. For any products returned which are not normal stock items we reserve the right to pass on any handling charge imposed by the manufacturer up to a maximum of 20% of the original purchase price.Your statutory rights are not affected.
Data Protection - We will only use the information that we collect about you lawfully.The personal information, which we hold, will be held securely. This information includes your names, address, phone number and email address. Your credit/debit card details will only be held momentarily during the process.We do not store your credit or debit card details.If you wish the information to be removed at anytime please contact us.
Customer Service - Our aim is for complete customer satisfaction. Please do not hesitate to contact us should you have any comments or queries relating to our website and the products featured.